Too Many Customizations = Overtly Complicated Maintenance
The Fire Services system had become overly complicated due to using a largely customized version of StarGarden that had been installed in the early 1990s. These complications led to issues in their organization:
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Users were frustrated with the complexities of the system
- The StarGarden system administrator was finding it more and more difficult to support the users
- The system was entirely dependent on one or two technical resources to keep it running and produce the weekly payroll
- Management was concerned about their dependency on key resources and feared an abrupt system failure and breakdown
StarGarden was called to help simplify and streamline their HR and payroll system
How did StarGarden help?
- StarGarden encouraged Fire Services to get back as closely to the standard product version as possible
- StarGarden consultants created a list of the old customizations, which Fire Services used to verify whether they were still needed
- Customizations that were required were upgraded to the latest standards and implemented into the new release of StarGarden
- From the lists of customizations, StarGarden consultants were able to create testing plans for Fire Services to verify that the system and its customizations worked as expected and required